Chief Customer Officer
Russ is a customer focused national leader with strengths in strategic planning and execution, as well as customer management at the executive level. He spent 17 years with Shaw Communications where he led Shaw’s Public Sector and Enterprise WiFi businesses nationally.
His experience includes developing strategic sales plans for the Canadian public sector market and successful execution of growing Public Sector net-new revenue by 80% over a two and a half year period. Russ was also responsible for developing and executing the national strategy for Enterprise WiFi Sales, starting from zero sales, into a successful self-sustained national product. He adheres to the philosophy of understanding customers and bringing value to them, always aiming for a win-win outcome.
His core value is growth: personal growth, people growth and organizational growth. He is a skilled leader, problem solver, innovative thinker that is highly focused on both the employee and customer experience.