Worldplay Careers

Live Event Operations & Support

The challenge

The Live Event Operations and Support Agent will provide support to clients using Worldplay’s online video platform. They are responsible for helping the client through all stages of use, including configuring the platform and performing live event streaming. This position is a very important first connection point with Worldplay’s clients.


The specific responsibilities for the Live Event Operations and Support include:

  • Handle email and occasional phone support Thursday – Monday
  • Handle email and occasional phone support during client events as needed
  • Manage client support tickets in an efficient and effective way
  • Stay familiar with common live streaming tools, equipment and best practises
  • Be an expert in the configuration and use of Worldplay products to support clients
  • Work with development team to report issues, request features and provide feedback
  • Participate in feature discussions and contribute to the ongoing innovation of the platform
  • Perform testing of Worldplay products for QA as needed
  • Stay up to date on live streaming technologies and competitive market trends
  • Write Worldplay product documentation for clients as needed

Your skillset

In order to successfully respond to the challenges of the role, the Live Event Operations and Support will be a highly committed and energetic individual with the following characteristics:

  • Strong team player with a proven ability to work collaboratively with others
  • Strong interpersonal skills with the ability to work with many types of cultures and personalities
  • Ability to work in the fast-paced environment of a start-up organization
  • Ability to learn quickly and apply knowledge to resolving of customer issues
  • Ability to consult with others, investigate on your own and make decisions as needed
  • Able to work flexible hours, including evenings and weekends
  • Strong and creative problem-solving skills
  • Dependable, passionate and self-driven with a “make it happen” attitude
  • Good organizational and time management skills, with the ability to manage multiple tasks
  • Strong command of the English language with good written and verbal communication skills
  • A great work ethic and a strong desire to help Worldplay clients succeed

Your qualifications

The Live Event Operations and Support will have the following qualifications:


  • Experience working with clients and customers
  • Experience troubleshooting problems remotely
  • Excellent interpersonal skills
  • Experience with video production or live video streaming

Skills and Experience

  • Experience with ticket management systems like Jira Helpdesk, Help Scout, Asana
  • Experience with technical writing

Daily stand-ups

Weekly sprint planning and wrap-up

Monthly roadmap update

Quarterly one-on-one with manager

How to apply

If you fit the candidate profile and skill requirements outlined above and are interested in this position please go to to apply.

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